Introduction Welcome 0:59
1. Getting Started Creating an eBay account 4:34
Creating a PayPal account 6:03
Establishing your identity with ID Verify 3:13
2. Navigating eBay's Help, Resources, and Community Reaching out to customer support 4:22
Exploring eBay's educational resources 2:48
Using eBay's Security Center 1:41
Communicating with the eBay communities 2:23
3. Understanding Listing Formats Browsing auction-style listings 4:39
Browsing fixed-price listings 3:45
Shopping for cars in eBay Motors 4:10
Using eBay Classifieds 2:26
Shopping for real estate on eBay 4:36
4. Finding Deals Doing basic searches 5:25
Doing advanced searches 7:26
Browsing categories 1:58
Saving searches and favorite sellers 2:45
Searching for completed items 2:32
Filtering searches 3:36
5. Reviewing an Item Listing Page Reviewing seller feedback 4:21
Understanding user icons 4:04
Reviewing items by location 2:27
Clarifying item descriptions 3:46
Understanding shipping options 6:09
Understanding payment terms 6:43
Understanding returns policies 8:02
Asking a

3:45
Sharing a listing page with someone else 2:35
6. Making a Purchase Placing a bid 5:44
Monitoring your bids 1:13
Rebidding 2:20
Sniping 2:04
Making offers and Purchasing using the Buy It Now option 5:03
Paying 6:10
7. Using My eBay Using My eBay and modifying personal information 6:53
Monitoring items on a watched list 3:02
Keeping track of bids you have placed 4:19
Reviewing items you have purchased 3:03
Keeping a list of favorite sellers 2:52
Using the message center 4:35
8. Using the Feedback Forum Leaving feedback 4:17
Following up on feedback 1:59
Requesting a feedback revision 3:49
9. Handling Problem Transactions Understanding eBay Buyer Protection 4:05
Resolving issues directly with the seller 1:49
Getting eBay's help 4:27
Retracting bids 1:51
Canceling a best offer 3:27
10. Avoiding Scams and Phishing Tips for safe trading 1:57
Phishing (PayPal and eBay) 2:36
Identifying prohibited items 2:02
Account takeovers 2:11
Fake Second Chance Offers 2:17
Dangers of Off-eBay Trading 1:24
Conclusion Goodbye 1:38