[Assassins]

ManageEngine ServiceDesk Plus Enterprise
Год выпуска: 2013
Версия: v8.1.0.8126
Разработчик: ZOHO Inc.
Платформа:Windows: 2003 Server, 2000 Server, 2000 professional , XP Professional
Системные требования:Windows: 2003 Server, 2000 Server, 2000 professional , XP Professional,
32-Bit x86 совместимый 1.5Ghz или выше, 1GB оперативной памяти.
Совместимость с Vista: полная
Язык интерфейса: английский + русский
Таблэтка: Присутствует
Описание:
ManageEngine ServiceDesk Plus — это совершенное веб-приложение для обеспечения работы Службы технической поддержки и управления активами. Система состоит из нескольких объединенных в единое целое блоков: обработки заявок, отслеживания активов, закупок, управления контрактами, портала самообслуживания и базы знаний, — и все это по вполне приемлемой цене. ServiceDesk Plus обеспечит все, что Вам нужно для полнофункциональной работы персонала Службы технической поддержки отдела информационных технологий.
Служба технической поддержки
Мощная и простая в использовании система Службы технической поддержки помогает организациям автоматизировать обслуживание клиентов, способствует повышению надежности и полноты IT-поддержки в отношении как внутренних, так и внешних клиентов.

добавлено:
UP до 8126;
версия для линукс;
up.

Портал самообслуживания
Уменьшите количество обращений в Службу поддержки за счет использования портала самообслуживания — веб-приложения, при помощи которого пользователи могут просматривать базу знаний, направлять заявки или проверять статус открытых заявок, не обращаясь непосредственно к персоналу Службы поддержки.
База знаний
Предоставьте Вашим специалистам быстрый доступ к ответам на вопросы при помощи веб-приложения базы знаний с широкими возможностями поиска и ускорьте таким образом решение проблем.
Управление соглашениями о качестве обслуживания (SLA)
Вы можете повысить степень удовлетворенности клиентов, внедрив соответствующие соглашения о качестве обслуживания (SLA), контролируя их выполнение и включение эскалаций при нарушениях SLA.
Управление активами и инвентарем IT-отдела
Контролируйте IT-активы всей организации и получайте точную информацию об оборудовании и программном обеспечении рабочих станций под управлением ОС Windows и Linux.
Отслеживание лицензий на программное обеспечение
Контролируйте использование программного обеспечения, пресекайте нарушения лицензионных соглашений, поддерживайте совместимость. Оптимизируйте расходы на программное обеспечение за счет получения точной информации о том, что у Вас уже есть и что действительно нужно приобрести.
Отслеживание заказов
Управляйте заказами IT-отдела при помощи функции отслеживания и автоматического создания активов из заказов.
Каталог продуктов
Создайте полный список всех активов и типов продуктов, которыми располагает Ваша организация, и поддерживайте статистику по каждому типу.
Управление контрактами
Отслеживайте все контракты и договора об аренде, связанные с технической поддержкой/обслуживанием, при помощи Service Desk Plus. Всегда имейте последние данные об окончании срока действия договоров.
Интеграция с OpManager
Service Desk Plus плотно взаимодействует с OpManager, программой для сетевого мониторинга, и может автоматически создавать запросы при обнаружении неполадок в сети.
Отчеты
Создайте пользовательский отчет с необходимыми полями в виде таблицы или матричной формы, либо выбирайте из списка уже готовых шаблонов.

Issues fixed in 8126 (Released on: 14 March, 2013)
SD-48897: Unable to add/import requester with site configured with a time zone value.
SD-40583: Email with multiple attachments having same name will retain only the first attachment.
SD-48030: Unable to view not-associated-to-any-site requests in archive list view in group restricted login even the user has privilege to view.
SD-49038: Creating request with Closed status does not update the completed date or resolved date.
SD-48801: In some customer environment, NullPointerException occurred while forwarding a solution.
SD-48424: Unable to push the scanned workstations from remote server to central server due to authentication problem.

SD-48726: Performance issue with the mail fetching in the environment where we have large number of notifications, due to inefficient query has been addressed
New Features in 8125
SDF-49103: Support for additional operations in REST API. The following new operations are added,
Request:
Add, Edit and Get Resolution
Assign Request
Pickup Request
Reply Request
Get Notification
Get Notifications
Get All Conversations
Get Requests
Site:
Get All Sites

SD-48940: Unable to perform the xls import of request, with non-english language personalization.
SD-48804:
Cleanup audit history schedule does not delete the complete audit history if the data in the audit history tables are high.
Instead of fetching the complete audit history information while clicking history tab in workstation details page (which creates performance problems), we are fetching in batches.
New Features in 8124
SDF-37132: Feature to show Incident / Service Request templates for technician, based on the support groups associated to the templates and technicians.If no support group is associated to templates, then it will be shown to all the technicians.

SD-48675: After selecting the requester in the new incident page, the technician list becomes unsorted.
SD-48110: OS Version not properly identified in Japanese Ubuntu machines
SD-48772: While pasting images from clipboard in IE, a certificate expired message is displayed.
SD-48779: While taking a backup in 8122 and restoring the data in any database, custom report generation will throw an exception.
SD-48841: When there are more attachments added in the application, performance issue is faced in Request details page when opening Request notification with attachments.
New Features in 8123
SDF-39916: Feature to import incident request through XLS.

SD-23307: When a requester closes a ''Request'' through the link sent via E-Mail, the ''Thank You!'' message shown after the operation is always displayed in English even though the language personalized is different.
New Features in 8122
SDF-48546: Option to configure the top header background and tab colors. A new section "Admin > General > Theme" has been added for this purpose.

SD-48283: If no site is configured in SDP, the Group list is empty when performing spot edit on a ticket.
SD-48229: Unable to un-assign the asset associated for the request.
SD-48104: While adding images to Incident template, the images will not be saved properly and will be lost during upgrade
SD-48184: While adding images to Service template, the images will not be saved properly and will be lost during upgrade
SD-48320: If an image with name containing multiple dots and space (eg: "test.image for testing.jpg") in its name is sent as inline image, then replying to that particular request will show a notification error.
SD-48241: Out of Memory Error while loading the Relationship tab under workstation details page when there are huge number of relationsships present in the database.
SD-48321, SD-48347: Conversation''s does not expand on clicking the green envelope icon present in the request details page.
SD-48301: When technician is assigned to request for the first time, the corresponding information is not shown in the history.
SD-48345, SD-48319: Unable to add an additional field as a Pick list for an Incident template using the Add new field option in the Drag and Drop Fields.
SD-48344: For Requests raised by requesters who do not have an email ID configured, the mail fetching stops while adding a conversation for the request
SD-48354: In IE, when conversation type is changed, an intermittent error message is shown even though the conversation type is changed successfully.
SD-47809: Asset -> Unable to download attachments with # in file names.
New Features in 8121
SDF-48291: Support to add inline images or paste images from Clipboard while replying / forwarding to a request

SD-48237 : If customers have customized the header logo, then when upgrading to the latest build would remove the customized image.

SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page.
SD-47432: Report Schedule get deleted when report is updated by other Technician.
SD-47305: Right Navigation Button under ''Manage Custom View'' is missing in Chrome Browser.
SD-47291: CI Type field shown in Technician and Requester Details Page for Standard Edition / Professional Edition has been revoked.
SD-26166: In IE when a new request is created through webform, with user having multiple white spaces in their name, it prompt for new user addition.To address this, we have removed multiple white spaces present in the user name while adding users into servicedeskplus.Existing user names having multiple white spaces will be replaced with single space.
SD-47113: Possible vulnerability during the delete operation of Category / Sub Category / Item by manually modifying the parameters
SD-48073: Under Admin -> Backup Schedule settings, when the backup delete interval is greater than 24 days, the recent backup data are also getting deleted.
SD-46841 : Cross-site scripting vulnerability identified in parsing scanned xmls has been fixed.
New Features in 8118
SDF-48100: Support to paste images from Clipboard to the Rich text area
SDF-47685: Option to import selected users from the Active Directory based on login name of the user.
SDF-46880: Option to mark a conversation as private / public. Public conversations will be visible to requesters also where as private conversations will be visible only to technicians

SD-30112: Issue applying Spam Filter fixed. Say, a spam filter is set as CC is and a mail is sent to with CC as , then the mail is filtered and not getting created in SDP.
SD-47714: Unable to view the Site field under Admin -> Operational hours in the IE has been fixed.
SD-28799: Technician Notification is not working when the technician is assigned through business rule has been fixed.
SD-47842: Performance and stability are improved in handling the large number of Site, Group and Technician.
SD-47674: In the Software License page, the technician with site restriction is able to modify the organizational license to some other site has been fixed.
SD-47406, SD-47835: Problem in attachments of license agreement has been fixed.
SD-47524: Error while reconcile from Workstation list view has been fixed.
SD-46716: The ''Go'' button in the search field for the request ID present in the workorder list view is not proper in Chrome browser. It is aligned to the left hand side instead of the right hand side.
SD-47920 : Issue on upgrading from 8114 to 8115 / 8116 which throws Duplicate Entry Exception in Accolumnconfiguration table has been fixed.
New Features in 8117
SDF-47827: Product,Product Type, Serial Number and Site info will be shown on list view in ''Select Assets'' popup while assigning assets to incident.

SD-47733: Users cannot login into ServiceDesk Plus after upgraded to 8115 has been fixed.

SD-47474: Performance enhanced while loading large data when configuring Custom filter and Report.
SD-47415: If only default request template is enabled for requester, then ''Report an Issue'' link is not shown in self service portal has been fixed.
SD-46545: Problem in viewing the request created through Email Command with new requester having name and email id has been fixed.
SD-47512: Asset audit history gets deleted if scheduled audit history enabled in scan settings.
SD-47506: Department head field is not shown on Department details page in Professional edition has been fixed.
SD-47312: Request bulk edit throws Null Pointer Exception in Standard edition has been fixed.
SD-47406: Download attachment not working for one which is added at the time of modification in License Agreement has been fixed.
SD-42511: Request created via email with traditional chinese charaters displayed as junk has been fixed.
SD-47293: Problem in editing technician containing more than 20000 groups across sites has been fixed.
New Features in 8115
SDF-24512: Resolved time of a request will set when request is moved to resolved status. Timespent will be calculated when a request is moved to resolved or closed status.
SDF-47393: Support for additional operations in REST API. The following new operations are supported.
Technician:
GET ALL Technicians
Admin
GET and GET ALL operations for the following "admin" configurations - Status, Level, Impact, Urgency, Priority, Category, Subcategory, Item, Request template.
GET ALL Support group
Request
ADD Attachment, GET Conversation and GET ALL Conversations.
SDF-40086: Technician role scoping will be applied when viewing Tasks from Home section. If the technician has restricted role (Site restriction, Group restriction, Assigned to self), then Tasks allowed for the technician role alone will be shown in Home Tasks section.
SDF-47366: Ability to mark Request first response time when adding Notes from Request list view.
SDF-47689: Mobile devices information scanned in ManageEngine Desktop Central can be accessed from ServiceDesk Plus web client (when SDP - DC integration is enabled)
SDF-47690 : ServiceDesk Plus Technician can initiate chat session to Requester through Chat feature available in ManageEngine Desktop Central (when SDP - DC integration is enabled).

SD-47234 : The permissions "Editing closed Requests" and "Editing/Deleting own notes" were not associated to ''SDSiteAdmin'' and ''Custom role(s)'' during earlier upgrade has been fixed.
Note: Users who upgraded in the sequence 8110 -> 8111 -> 8112 and still do not want the permissions "Editing closed Requests" and "Editing/Deleting own notes" for the above mentioned roles, need to disable it manually after 8114 upgrade.
SD-46759 : Some non-admin technicians were unable to view the default site ''Not associated to any site'' has been fixed.
Note: After the upgradation, please edit and save the problematic technician under the admin section to make it work again.
SD-47273 : Agent upgrade is getting failed if "Pass through authentication" is enabled.
SD-39375 : After deleting all the filters on an existing report , it is not possible to add some new filters as the + button no longer appear has been fixed.
SD-30631 : Mailfetching stops while processing non-english file attachments and inline images has been fixed.
SD-44297 : Requester replies to a request from the self-service-portal, request not changed as UnRead in the technician view has been fixed.
SD-46747 : In German language,"on" shown in the Request conversation was wrongly translated has been fixed.
SD-46941 : Resolution dropdown shown under the Resolution tab of the request details page is shown out view in IE browser has been fixed.
New Features in 8114
SDF-21574 : Requests created through emails and conversation will now show the To, and Cc fields in the request details page.
SDF-47274 : File attachments can now be stored in other drives in the server machine instead of the default path. The path can be configured in "Admin -> Self Service Portal Settings -> Path for attachments".
SDF-46881 : Option to copy the Service Templates is available. Which helps technicians to create new Service Templates quickly from the existing templates.
SDF-47337 : Feature to generate automatic threaddump has been implemented, when SDP application performance degrades.

SD-47206 : Page goes blank while searching text from Left Hand Side search, with module as ''Requests'', and submodules as ''Default'' has been fixed.

SD-46805 : The request description and conversation description would be displayed in Left to Right(LTR) mode instead of Right To Left(RTL) mode when the language settings is set to Arabic or Hebrew.
SD-46703 : When merging requests from request list view, alert message will inform which request will be made as parent request.
SD-46665 : While archiving, request id at the time of merging the request is not retained.
SD-46580 : Exception while creating a custom filter with criteria having more than 300 characters has been fixed.
SD-46879 : Technicians with restricted access to view only the associated sites, are able to view all the sites under the Asset and CMDB modules.
SD-46734 : Site field shown in text box lists the sites which are marked not for further usage has been fixed.
SD-46741 : Script error on selecting the site and then a technician in the technician calendar has been fixed.
SD-46751 : In Standard and Professional edition, clicking ''Cancel'' in user / asset CSV import wizard page throws exception.
SD-46754 : In Standard and Professional edition, clicking ''Cancel'' in Admin > Support Group > Edit of a support group throws exception.
SD-46745 : Hong Kong added to the list of countries in the Admin > Site > Add New section.
SD-46194 : In Standard and Professional edition, exception while trying to do a CSV import of requesters.
SD-46290 : Unable to update the requester additional fields through servlet API.
SD-43159 : Issue in Service Request Approval/Rejection when Department Head is marked as one of the approvers has been fixed.
SD-45625 : Wrong Notification sent to the Editor when an already edited Service Request is Closed has been fixed.
SD-47165 : If the user is not logged into SDP, clicking the task link in task notification will throw a tasks/images/spacer.gif not found error.
SD-41383 : Cannot delete workstations with huge audit history.
SD-45818 : Technicians with Asset full role with Scan Now option enabled cannot do a "New scan" in workstation listview.
SD-46528 : Cannot fetch OS name and hardware details in Solaris machine due to non-bash shells.
SD-46543 : Software not fetched during importing of japanese linux scanned xml.
SD-46615 : Hardware details not fetched during importing of linux scanned xml.
SD-46624 : More threads waiting for getting printer''s server name during bulk scanned xml import.
SD-44910 : Software CI gets deleted from list view, while removing any of its relationships.
SD-46730 : When scanning a VM, its relationship with VMHost is lost.
SD-46736 : Problem with scanning linux machine if the output for uname -s returns in 2 lines.
SD-46739 : While scanning a linux machine, if the port 9090 is open, trying to scan via agent and stopped instead of proceeding to linux scan.
SD-46313 : Installed column becomes zero after applying licenses in Software details page.
SD-44051 : Date format is not personalized in Purchase Order non-login page.
SD-45922 : Inventory data will be lost while moving from workstation product to server product.
SD-46344 : Purchase Order attachment not accessible in non-login page.
SD-46346 : The message displayed after approving or rejecting a Purchase order has been modified.
SD-46709 : While scanning ESX Virtual Machine, VM''s alias name is fetched instead of VM host name.
SD-46755 : Audit reports are not site based.
SD-46904 : Workstation name changed to ipaddress during scheduled scan.
Vulnerability issue as specified in CVE-2012-2585 has been fixed
SD-46278 : Description was not shown properly with the RackSpace mail client has been fixed.
New Features in 8111
SDF-21573 : Earlier when a request is assigned or pickedup by two/more technicians at the same time, the latest technician would be saved. Now, in such cases, a dialog box indicating the conflict requests would be displayed based on which the technician can decide whether to assign/pickup or cancel the operation.
SDF-36164 : In scheduled backup configuration section, an option is included to configure deleting scheduled backup data.
SDF-46795 : Earlier, the responded time for a request would be set only when a reply is made. Now an option to set the responded time when a note is added is also provided.
SDF-46860 : Technicians can be restricted to edit ''Closed'' tickets by assigning them a new restriction permission ''Editing Closed Requests'' in the roles section.
SDF-46861 : Technicians can be restricted to delete notes by assigning them a new restriction permission ''Edit / Delete own notes'' in the roles section.
SDF-46613 : Service tags can be imported while receiving workstations/servers in Purchase Order.
SDF-46784 : Apart from SDAdmin,non-admin technicians can also create query report by enabling fine grained authorization check "Create Query Report" while adding or editing a role.
SDF-31535 : Ability to perform remote control using other tools like Windows Remote Desktop, VNC, Team Planner, DameWare etc.

SD-46612 : If the user name contains some special characters like (A a O o U u ?), then while creating a request, an alert message ''The user does not exists. Do you want to create a new one?'' appears even though the requester is already present.
SD-46607: In DC integration mode, while creating a new technician in SDP and DC and if the user license limit is reached in DC, then an exception is getting displayed instead of a proper error message.
SD-46373: When the product type names are longer, then the asset selection popup which appears while associating an asset to a request is not proper and search icon is not visible.
SD-46220: When the site configuration settings for support group for a particular site is changed from ''Refer'' to ''Copy'' from the site list view, then editing and saving a support groups in that site results in an exception.
SD-46131: Unable to update a requester using servlet api.
SD-46097: In Service Catalog, when some of the selected groups are deselected and saved, then the changes are not reflected properly. Only a few of the groups get deselected.
SD-46069: When a Preventive Maintenance task is deleted, the tasks inside that are not getting deleted.
SD-45977: The notification from business rules is always sent in rich text format even though ''Plain Text Format'' is chosen in the Admin > Notification Rules section.
SD-45891: When a note is added to an unassigned request, the option to notify the technician is available.
SD-46646: In Business Rules, if group is added as a criteria in default site, the group id of the default site is checked in copy site as well. The corresponding group id of copy site should be checked instead.
SD-46482: Email notification message for the Scheduled backup failure has been corrected.
SD-46774: Wrong calculation of ''Due by time'' when a closed request is re-opened after the Requester''s reply.
New Features in 8110
SDF-46583: Support to show the request link information in the request list view itself.
SDF-40713: The Site field under asset, cmdb, purchase module has been replaced with a text box for technicians with more (100, by default) site permissions. This configuration is based on a GlobalConfig table entry with the category as ''SiteIconListConfiguration''.
NOTE: This is a behavior change, the site field will be shown in a text box with site search option for the technician with sites more than or equal to 100.

SD-46525:The description and the conversation getting displayed as question mark for contents other than English characters in request module.

SD-45844:In requester auto complete available in ''New Request'' form, the required requester cannot be selected by using up/down arrow.
SD-44680: When a note has a double quote ("), then editing such a note will always open the previously edited note in the request details section.
SD-46244: When a conversation(received from mail or from SDP form) has improper nesting of html tags, the reply/forward buttons and the subsequent details are not displayed properly.
SD-46058: In Russian language, the action menu is missing in requester list view page when viewed in Internet Explorer
SD-45098: The approved time displayed in the Request > Approvals section was in a fixed format instead of the one personalized by the technician.
SD-44729: When a reply is sent to a closed request through mail, the ticket is reopened properly but the completed time is not reset and the old value is getting displayed.
SD-45931: Unable to add or edit service categories in Professional edition with Service Catalog add on module.
SD-45984: While editing a support group the technicians are not listed alphabetically.
SD-39621: Query reports could be executed by a normal technician who has reports permission by executing a particular URL directly and write the contents to a file, even though it would have been blocked for him from the user interface. Now the direct URL way has also been restricted to normal technicians who have report full permission.
SD-30521: Technicians who do not have permission to merge requests could still do it by constructing the required URL. This has been restricted now by having proper authorization checks.
SD-45362: Russian Daylight saving has been cancelled. It was not getting reflected in the ''Personalize'' drop down.
SD-45394: Bulleted list(s) not showing in case of IE on the announcement details page is resolved.
SD-45862: The technician calendar that is popped up by clicking a technician name in the technician availability chart will now have scroll bars enabled to view the complete data
SD-45892: While editing a date field, the current date was always selected by default instead of the earlier saved date.
SD-46409: Unable to restore , take backup in SQL Server 2012 Issue has been fixed.
SD-46010: When a Service Category contains Incident template alone, then it is not shown in end user Self service portal.
New Features in 8108
SDF-00000: Task count will be shown in Request list view and Request count will be shown in Task list view
SDF-00000: In Request list view, ability to view whether a Request has tasks and details of Tasks for the Request
SDF-00000: In Request list view a new filter ''My Pending Requests or Tasks'' has been added. This will list Requests that are pending for the technician or Requests with in which Task is pending for the technician

SD-46068: Some of the Preventive Maintenance task schedules get changed to one time schedule has been fixed. Note : The task schedule(s) which is changed to one time schedule will not be recovered automically after upgrade, and these schedule has to be reconfigured accordingly by editing them manually.
SD-46185: Model of the HP printers not detected during scan.
SD-46179: Local credentials provided for certain devices gets over written with domain/network credentials if domain scan or network scan is performed.
SD-46165: Error while viewing the asset details page if the product is installed in Spanish OS server.
SD-46183: Time out error while scanning Solaris machines.

SD-45840: The agent with SDP supports weak SSL ciphers. Option to specify the cipher to be used has been added to the GlobalConfig table with parameter = ''CIPHERS''. This change requires a restart of SDP server.
SD-45711: Changing the Product Type from one consumable type to another in the Admin section results in an exception
SD-45532: Minor version association gets removed while adding or updating the Part number field from Admin > Products section for that software.
SD-43388: Installed count shows ''0'' for CAL in license listview even though CAL licenses are allocated to devices / users.
SD-36695: When a software version update occurs, the license gets deallocated.
SD-45837: Unable to import assets from CSV file if the asset''s department is present in more than one site.
SD-44155: Product type is not deleted after deleting the CI Type.
SD-45934: When the number of sites in SDP is very huge (more than 1000 sites and 400 techs ), then in some cases, accessing the ''Technician Availability Chart'' will lead to Out Of Memory.
SD-45914: When a CAB member records his decision, then the time of action is not displayed in the Approval page. Only the decision alone is visible.
SD-45918: The time stamp in the Change > History tab gets displayed based on the default time zone and not on the user personalized time zone.
SD-45978: Unable to edit the custom leave types after migrating to 8.1.
Note : The agent version has been updated. So customers using agent for scanning need to update their versions.

SD-45896: When a backup of SDP (.data file) is restored in a fresh MSSQL database, some of the dynamic tables are not created. As a result some of the functionalities like request merge, defining new service categories etc.. will not work.
Issues fixed in 8104 (Released on: 7th May, 2012)
SD-45863: CMDB tab will not be displayed for customers who fall under any of the below categories.
Who are using MSSQL 2000
Customers who are using other versions of MSSQL and have migrated from ServiceDesk Plus version 7611 or below.
SD-45861: The header image in the new UI had been modified to 161*57 from the old 166*46. As a result, customers who had migrated will see their company logo stretched. To address this, we have reverted to the older size of 166*46 itself
Issues fixed in 8103 (Released on: 3rd May, 2012)
SD-45804: : When the request is resolved a mail will be sent to the requester along with the link to close the request. When the requester clicks this link, a page like ''Request cannot be viewed'' appears instead of the page to close the request.
Issues fixed in 8102 (Released on: 3rd May, 2012)
SD-45745: : Reply template, resolution template and task template working only for technicians having ''SDAdmin'' permission and not for normal technicians. A javascript error is thrown when accessed by normal technicians
SD-45624: In Change details page, when we try to click the ''Technician'' and do a spot edit, the Site list and the Technician list will not appear. The same would work when we click on the ''Site'' and try to update it.
SD-45650: In Technician Availability, when we add a leave for technician, the leave gets added successfully, but the availability chart becomes blank. On refreshing the page it gets displayed properly. This happens only when the site is set to be displayed in auto complete mode in GlobalConfig table.
SD-45685: While marking the unavailability of a technician, when we change the To / From fields with a date other than the current date, the text field will disappear.
SD-45755: In Admin > Organization Details > Holidays section, when we select a date through the calendar, the input field gets hidden but the values are saved properly while clicking ''Save''.
SD-45687: When no sites are configured, then while trying to add a holiday in Admin > Organization Details > Holidays section, a script error would be thrown.
SD-45762: When the Forward Schedule of Change is viewed in any language other than English, the weekends would not have been marked in the calendar.
SD-45776: In Change > Planning tab, when an Impact or Roll Out Plan etc.. is added, the message in the header shows the text ''Entered by on 01/05/2012 10:17 AM'' where the name of the technician is missing. It should have been ''Entered by administrator on 01/05/2012 10:17 AM'' if the operation is done by technician named administrator.
SD-45803: When the ''Disable default request template for requesters'' is set to ''Yes'' in Admin > Self Service Portal and if the requester is allowed to see the approval details, then in requester login the approval and history tab will be blank.
SD-45805: The selected value for the refresh settings in Request List View is not shown as selected once the technician logsout and logsin again into ServiceDesk Plus.
SD-45793: When a leave is marked for a technician from the ''Technician Availability Chart'', confirm box for configuring the backup technician would be shown. This box does not appear in FireFox browsers.
Issues fixed in 8101 (Released on: 26th April, 2012)
SD-45735: : Able to delete all the default non deletable additional fields like ''Job Title'', ''Contact Number'' etc.. of Requester / Technician from ''Admin > User Additional Fields'' section. This would result in Requester / Technician List View not getting listed. Deleting of the default fields would have been restricted now.

Configuration Management Database (CMDB)

The CMDB provides a complete view of the business critical CIs, their relationships with other CIs and the business impact caused due to malfunction of a CI.
Support to define various Configuration Item Types (CI Types) and Relationship Types.
Support a parent- child hierarchy for CI Types.
Each CI Type is defined with attributes and relationships. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type.
Configure Relationships between the CIs. The relationships can have relationship attributes.
Visualization map providing a detailed view of the CI relationships which will help in identifying the dependencies and impact of CIs before performing any changes or in case of any problems.
View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map.

Service Catalog Enhancements
Support multi-level approval stages for service requests.
Support for request approvers to be shown with approval information of other service request approvers.
Option to display Approvals tab (in the Requests module) for Requesters.
The ‘Agreed upon time’ (SLA) for a service request would be displayed to the requesters before creating the Service Request.
Ability to select a requester to edit and fill-in the required information for a service request.

Asset Depreciation
Calculate the depreciation of assets and components.
Provide four methods declining balance, double declining balance, straight line and Sum of the Years digits - to calculate asset depreciation.
Other Enhancements
Self-Service Portal UI changes:
Option to combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal.
Option to disable the default request template (''New Request'' link) for requesters.
Option to include a static html file in the Self-Service Portal.
Support to move Technicians as Requesters.
Execute scripts from ServiceDesk Plus to ManageEngine Desktop Central.
Ability to scan the VM Host machines and also determines the VMs running on the host.
Leave Types can be denoted with the help of color codes.
Inclusion of Group and Technician in the Archived Requests exclusion criteria.
Support to translate the display text from the application client.
Ability to associate the change due to which a request was created from the Request details page.
Next/Previous navigation buttons is available for Requests, Problems and Changes details page, provided the details page is accessed from the corresponding List View.
Option to add attachments from the Actions menu in the requests details page.
Inclusion of a new field to track the last updated time of the request. This field will be set when a request is updated, or when a note is added to the request, or when a reply sent by the technician.
Support to search requests based on service request common additional fields.
Apart from selecting technicians for contract expiry notification, you can also configure E-mail IDs to be notified before the contract expires.
Option to send multiple expiry notifications for a contract.
Option to add attachments for Purchase Orders without editing it.
While scanning MS SQL server software from the machine, the edition of the software is also fetched.
Support for sending notification to user(s) upon installation of prohibited software.
Support to identify workstations with duplicate ''Service Tag'' and ''MAC Address'' from Admin tab --> General Settings.
Support to enable or disable the Scan option (permission to scan workstations from the workstation details page) while creating/editing a role.
Public key authentication support for scanning Linux machines.
Support for scanning Linux machines using shell script. The script can be used for scanning Linux machines which are not in the network, or to push inventory data from the remote machines to the server.
Date fields in all the Asset forms can be edited manually without choosing the calendar.
Option provided for additional comments while changing the state of assets or assigning it to a user/department.
Scan script for Mac machines.
Users configured in a workstation will be fetched and listed in ''System'' tab of workstation details page.
Support to access Self-Service Portal (for requesters) from Mobile Client.
Support to access application from iPad browser client.
Right to left support rendered in the browser for languages such as Arabic, Hebrew and so on.
RAM frequency in Windows OS is fetched during workstation scan.
Supported web browsers: Firefox 4, Internet Explorer 9 and Chrome.
Support additional 5 new display languages namely, Bosnian, Croatian, Czech, Hungarian, Slovene and Icelandic.
Behavioral Changes
Navigation in the request details page has been modified. In 8.1, the work order that is displayed in the request list view alone will be available for navigation. For example: If you are viewing request IDs 26 to 50, then those 25 IDs alone will be available while navigating from the request details page.
The term New Incident is changed as New Issue in the Self-Service Portal.
Earlier, the Custom Settings button in the Reports module would be shown to technicians with edit report permission. But in 8.1, the Custom Setting button would be visible only to technicians with administrator privilege.
Importing user from csv file based on the app field name. Now modified as the additional field alias name mapped for importing user.

Request
SD-43214 : The description field during the reply of the conversation disappears have been fixed.
SD-43284 : In some cases, while processing email attachments, NPE is thrown has been fixed.
SD-42451 : NPE while creating a new request from Iphone App, if servicedesk is configured with no sites has been fixed.

Request
SDF-40345 : Enhancement in the reply template selection. When we perform a reply or forward to a request, and after typing in some content, user chooses any of the reply or forward template, it will not prompt for any action from the user and will simply add the contents. Now a confirmation message will appear asking for overwrite before applying the template changes to the description. This is a behavior change.
Issues Fixed in 8021
Request
SD-42613 : In some cases, when we duplicate request with attachments, then the attachments are getting added with zero size has been fixed.
SD-42765 : In some cases, where the site for the request is assigned initially with Copy or Custom sites and later changed that site to Referred Site and because of which SLA escalation notification throws NullPointerException. Resulting in not marking the overdue flag for the request has been fixed.
Asset
SD-41480: Null pointer exception while scanning the solaris machine has been fixed.
SD-42487: Scan without credentials for the solaris machine which did not scanned successfully and also throws the null pointer exception has been fixed.
Upgrade
SD-42605: scheduledCSVUserImportMapping.xml file gets overwritten with the default mapping file during the hotfix upgrade has been fixed.
Performance
SD-42531: Performance problem in loading the ''Available list'' and ''Associated list'' of data under Admin sections like Technician pages for loading of Sites and Groups causing the client to get freeze has been enhanced.
SD-42529: If the setup had large number of sites and technicians, there were issues when deleting a site. This issue has been fixed.
Request-Notification
SD-24822: Incident Request notifications which included UDF_DATE (Date/Time) fields part of the notification are sent with Date even though we the Date/Time additional field is stored with the Date and Time values has been fixed to send the notification with Date and time.

Iphone App
SD-4224 : Problem in authenticating user while login through Iphone app, when servicedesk is installed in Linux machine has been fixed.
Mail Fetching
SD-34164 : When forwarding or replying a mail received with inline images in japanese environment, inline images which are encoded are dropped while processing email. Hence, the decoding is done while processing email.
Admin-TechAutoAssign
SD-42089 : More than 100 technicians were not getting displayed for the technician exclusion list in the TechAuto Assign has beed fixed.
Vulnerability
SD-39623 : Backup Schedule can be changed by non SDAdmin users by passing the parameters from the URL has been fixed.
DesktopCentral Management
SD-42323 : In some cases, "Enable to access Desktop Management" checkbox is getting deselected for the technician has been fixed.
Admin
SD-41775 : Spelling corrected "Trouble Shoot" is changed to "Troubleshoot" under MailServer Settings and Active Directory Configuration.

Upgrade
SD-41788: Some customers have reported issue in upgrading from 8011 to latest. This is caused in PostProcessor handling where we remove the duplicate entry in the resourcehistory table where the query to perform this was complex, and now it is simiplified and handled.

Request
SDF-40792: Support for performing request related operations from Iphone through Iphone native application.
SDF-40713: For performance enhancement, the drop-down list of the Site field under Request module has been replaced with a text box for technicians with more (100, by default) site permissions. This configuration is based on GlobalConfig table entry.
Category : SiteIconListConfiguration
Parameter : SiteCount ParamValue : 100
NOTE: This is a behavior change, the site field will be shown in a text box with site search option for the technician with sites more than or equal to 100.
Desktop Management
SDF-40793: Perform all Desktop Management functions of ManageEngine Desktop Central from the ServiceDesk Plus.
Asset
SDF-40357: For performance enhancement, separate thread pool for the asset scan has been implemented.
Issues Fixed in 8017
Admin
SD-40647: Problem in saving the technician details with API key has been fixed.
Request
SD-40754: When we update a closed request, in a time greater than the due-by-time of the request, OverDue flag is getting set has been fixed.
SD-39075: Unable to save the draft with a larger data has been fixed. When compared to the earlier build, we can save draft with more data.
SD-40472: Issue in updating the due-by-time and first response due-by-time, when the request is edited simultaneously has been fixed.
SD-40101: Technician who is not having enough permission to view the Request is able to view it in the Edit Mode by changing the URL has been fixed.
SD-39498: When the request technician is unassigned, then the ticket will be marked as read is fixed, and now the ticket will be marked as un-read.
SD-40104: Time taken in incoming mail processing has been optimized.
Asset
SD-41270: During Scanning, WMI connection hangs indefinitely for some machines has been fixed.

Request
SDF-40726: Requester can able to select the Service Request Approvers, while raising the Service Request. And by default the approver field will be moved out of the SR templates. And if required, this field can be dragged and moved into the SR templates. By default users who are all marked as SR approvers will be listed for the requesters to approve, along with the $DEPT_HEAD.

Requests
SDF-39314: Additional configurations for SLA calculation is included. Now, you can make the non-working days and holidays accountable in SLA calculation, if the override operational hours is set True for the SLA or Operational Hours is set as Round the Clock for the site. This configuration is based on GlobalConfig table entry. By default this field is set in such a way that weekends and holidays are not included for SLA calculations.
Category : SLA
Parameter :ISWEEKENDSACCOUNTABLE
ParamValue : False
Category : SLA
Parameter :ISHOLIDAYSACCOUNTABLE
ParamValue : False
SLA Escalation
SDF-39835 : Now SLA Escalation notifications for "Escalate After" is made to send only in the Operational hours based on the Globalconfig Table entry.
NOTE: This is a behavior change, and if you want the notification to be sent irrespective of the operational hours and holidays, change the paramvalue for the Globalconfig entry to false
Category : SLA_ESC_NOTIFICATION
Paramater : IN_OPERATIONAL_HOURS
ParamValue : True
Admin-LDAP
SDF-36318 : Support to map user defined fields from LDAP to requester fields, during the requester import. For now this configuration is available only as a database configuration.
Issues Fixed in 8015
Requests
SD-39369: In Self-Service Portal settings, Configured as Request in on-hold status should reopen on requester reply as NO. When a request is put to .onhold. status, and if a conversation is added to the request, and later when the ticket is moved to open status, the time the ticket was put .onhold. is wrongly calculated has been fixed.
SD-39308: First Response gets overdue when duplicated requests have SLA removed has been fixed.
SD-34946: New line characters are getting appended when switching notification to Plain text notification and back to HTML notification in Admin -> Notification Rules section. This has been fixed.
SD-38956: Performing spell check while creating a new request, will remove the empty lines. This will happen only in IE has been fixed.
SD-39221: For the fields which are marked for the requester not to view, and in the Requester login, the fields value is greater than 22 characters, the value is shown has been fixed.
SD-38636: In Firefox 4/5, when a request resolution is added, the typed contents are not saved. This has been fixed.
SD-38625: In Firefox 4/5, when a request resolution is edited, the rich text area appears blank and the original content is not populated. This has been fixed.
Request-Performance
SD-39879: There were performance issues if the setup had high number of sites and technicians with admin and restricted roles. Queries are optimized to handle such huge data.
Change
SD-35725: When the browser window is resized, the change calendar will not be redrawn. This has been fixed.
Security Vulnerability
SD-39833: Cross Site Scripting vulnerabilities due non sanitization of input data has been fixed.
Asset
SD-39868: IP Address which are not in the network added into SDP during scan has been fixed.
Admin
SD-39203: Problem in replacing the additional fields values while sending the Problem / Change notifications. Say, if we have UDF_CHAR1 and UDF_CHAR10 configured for problem and change, and during notification, UDF_CHAR1 value is getting replaced for the UDF_CHAR10 field. This is fixed.
SD-39766: Unable to add Business Rule on the Additional Incident Character field no. 20 has been fixed.
SD-39969: When connecting to Admin > Incident Templates screen in Firefox 4.0 or Firefox 5.0, on hover of the elements in the drag box, the element shrinks. This has been fixed.
SD-39763: In Admin > Preventive Maintenance Tasks list view, the created time was not shown in personalized format. This has been fixed.
SD-38224: In IE9, Issue of Category / Sub Category / Item not getting sorted in alphabetical order has been fixed.
SD-39554: Option to configure the DNSSite from the SSO configuration page has been included. Earlier this can be done through DB configuration .jespa.dns.site., and now this can be added from the UI.
REST API
SD-37249,SD-39427: If SSO is enabled, there was an error when creating request via REST API. Issue SD-38879 addressed the same, but the fix was provided for browser clients only. The fix for this issue addresses stand alone programs as well.
Reports
SD-39773: In chrome, Reports > New Custom Report, the filter options in the filter section does not get enabled during the first time. It will be enabled only after selecting it again.
General
SD-39612: After upgrading to 8012, we have some of the customers reported that servicedesk service is getting crashed due to the canonical name fetch for the domain name. And this has been fixed.
SD-39987,SD-36198: The Recent Items list will earlier be closed by default. The user has to click on the link to view the items. This has been changed so that the Recent Items list is open by default.
SD-39875: Standalone tool msssqlLockStatistics.bat/sh files are added into the application using which we can identify the database table lock in case of the MSSQL database.
Standalone tool getTableCount.bat/sh files are added into the application using which we can identify the table data count to analyze the performance of the data.
The output files are stored under the server\default\log directory, and these files which will be added into the support file generated, from the application.

Requests
SD-39251 : Unable to merge the tickets post upgrade to 8012 for the non-archived data, which resulted in the primary key violation in conversationhistory table has been fixed.
Performance
SD-39112 : Few performance issues related to server memory management are addressed. Modifications in the cache storage and schedule calendar handling are done to handle the issues. These will directly reflect for customers having large number of sites.
Mail Fetching
SD-38808 : Exception "Unable to Load BodyStructure" occurs when the ServiceDeskPlus uses IMAP/IMAPS to fetch the emails and causes the mail fetching to get stopped has been fixed.
REST API
SD-37810 : If we have item with same name under different sub-categories, the item value was not set when creating request using APIs. The above error was seen in spite of providing the proper category and sub-category names via API. This is fixed.
Admin-Business Rule
SD-21401 : If there are identical sub-category and item names under two different categories, there was an error in applying the respective sub-category and item via business rule. This is fixed.
Reports
SD-39275 : From Reports-> Query Report, we can search query in forums, prior to writing his own query reports has been included.
I18N
SD-39166 : ''All Announcements'' is not translated under German language, has been fixed.

CSV User Import
Scheduled import of users from a csv file has been included. Based on the Globalconfig table entry with category as ''CSVUserImportSchedule'', this can be turned ON/OFF, and by default this is turned OFF. Mapping of the user''s fields with the CSV file can be specified in the ''ScheduledCSVUserImportMapping.xml'' file present under $SDP-HOME\server\default\conf directory. This is a daily schedule.
Globalconfig Entry : Category=CSVUserImportSchedule, Parameter=IS_ENABLED, Paramvalue=false
Issues fixed in 8012
Request
SD-38919 : Groups are listed multiple times in the Request Details page -> Assign -> Assign ( Group and Technician) window has been fixed.
SD-38878 : When creating a request, the technician of the request is getting unassigned or assigned to someone else other than the configured technician in the request template has been fixed.
SD-38637 : Signatures not shown with reply or forward on a Request has been fixed.
SD-38661 : Out of Memory exception occurred while creating new request through webform with asset selected by the SDAdmin technician login has been fixed.
SD-38860 : When a requester creates a ''Incident / Service Request'' using a template which has a Group belonging to a ''Refer site''(Site configured with Copy/Custom settings initially and then moved to Refer settings) as default, then that Group is not set when a request is created has been fixed. Now application will prompt the user to modify the associated groups and technician for this site in the corresponding incident and service request templates.
NOTE: When the Site/Group/Technician association is set in any of the request / incident templates, and after that if we move the site from copy to customor vice versa, then tickets created through webform will take the proper associated values, and from other modes of request creation like the EmailParser, ServletAPI, RESTAPI the tickets created will not associated the group/technician properly., because it takes the values associated with the default request templates by default. To get the proper group, technician values associated to the site, once the site configuration is changed, each templates associated with that site has to be edited and saved.
SD-38762 : Merging a request with the same request id from the request details page, deletes the request is getting fixed. And now proper alert message while merging the same id will be shown to user.
SD-36772 : Site Admin technician with more associated sites try to add a custom filter, the Data Truncation error occurs in the SQL server has been fixed.
SD-38922 : NullPointer Exception occurs when trying to edit (main edit) the request which is associated to a copy or custom site, and applied with the site SLA, when the corresponding site is deleted has been fixed.
SD-38758 : Conversation migration fails if there is no data available in the fulldescription column of the workordertodescription, and now it is modified in such a way that, if there is no data in the fulldescription, we will take it from the description column of the workorder table.
SD-38904 : Request Archiving was failing if the customer has started using this feature in 7.6 and then migrated to 8. Archiving of some requests were failing due to ID conflicts has been fixed.
Asset
SD-38759 : Users can download any file on the system by knowing the file name and file path has been fixed.
SD-38810 : In some customer environment , upon navigating through the Asset Tab and immediately moving out to different tabs, ajax query to fetch the count in the asset tab gets break and throws an ajax response error has been fixed
SD-38714 : In domain list view, domain names duplicated during scan has been fixed
SD-38842 : If the domain name of the machine is simple say helpdesk (instead of helpdesk.com), then the machine name added with out domain name during the scanhas been fixed
SD-38850 : Remote Control failed in certain cases because the agent starts on the port TCP/443 instead of TCP/10443 has been fixed
SD-38869 : Agent popup an error code Application error: The application failed to initialize properly (0xc0150002) has been fixed
SD-38927 : Unwanted Desktop shortcut icon created during "Remote Control" installation has been fixed
SD-38925 : Agent does not update the workstation status to the server when it is uninstalled manually. And during subsequent agent installation a command prompt pops up and closed automatically has been fixed
SD-21820 : Duplicate key error occurred during "scan now", after editing/adding the workstation has been fixed.
SD-38852 : Duplicate key error occurred during "scan now", when the machine is replaced with the new machine more than once has been fixed.
CSV User Import
SD-39042 : Groups associated to the technician are removed when the technician is updated through CSV user import has been fixed.
Security
SD-38760 : In the rich text area provided while creating requests, problems etc.., an option to enter the description as ''Plain Text'' was available. This functionality can be misused to inject script code(Cross site scripting). So, the HTML toggle functionality has been removed from the rich text areas available in those screens.
SD-38761 : After login as a requester, if the URL is changed manually to CABSearch.cc, the list of requesters and their information will be listed. This is an admin view and should be available to people only with required permissions but was visible to normal requester itself. This has been fixed.
SD-38822 : While viewing the ''Print View'' of a request, it was possible to add additional html code snippet by changing the request id parameter in the URL. This has been fixed.
SD-36826 : Technician having permission to view ''Report'' of their associated group request were able to see request report of groups they were not associated in a site is getting fixed.
SD-38936 : Using the search option in ''Solutions'' tab, it was possible to inject script code. This has been fixed.
Site
SD-38719 : Default settings are not copied properly while creating a copy site or editing a site to copy site has been fixed. To correct the already created site which is not copied properly we have to save the site once.
REST API
SD-38610 : There was a problem in REST API when handling additional field names with spaces in them. The XML format of the REST API is now modified to handle this. The way in which parameters are represented in the XML is modified now.
To represent a value of "Priority", the earlier XML format was
<priority>High</priority>
This is now changed as.
<parameter>
<name>priority</name>
<value>High</value>
</parameter>
The following is the current xml format specification:
API input: Both the new and old formats will be supported for compatibility reasons.
API output: Only the new format will be supported. Old format xml will not be returned.
Add_request: For compatibility reasons, both the new and old XML formats are returned for ADD_REQUEST operation alone.
Please refer the product documentation for detailed information on XML format change.
DC Integration
SD-38879 : When SSO is enabled in SDP, there was an error when trying to create a request from Manage Engine Desktop Central product.
Known Issue: Issue still exists when the API client is a stand alone program instead of a web browser.
Report
SD-37427 : Unable to export the generated report with more than 65535 rows as a xls file has been fixed. Data exceeded 65535 rows will be written in the subsequent sheets. NOTE : It is expected that export will work for marginal data size, and also based on the type of the columns selected in the report.This may slow down the application or throws OutOfMemory error, if the huge number of records are exported as the application was configured to handle optimum memory. This might work based on the increase in the java heap size of the application appropriately.
SD-38880 : Null Pointer Exception while creating a filter on Department in the WorkStation custom report has been fixed.
Performance
SD-38826 : During request creation, when the requester name is typed in, ServiceDesk Plus will search the requester names and will display the top 10 matchs for the text typed. Internally all the matching data will be fetched and then the top 10 will be displayed. This will lead to performance issues when there are a huge number of requesters. This has been fixed such that only the top 10 will be retrieved.
Personalize settings
SD-38673 : All the default time zones of JRE 1.5 are added under the timezone list in personalize settings. And the timezone which fall under the day light savings will be specially marked with a ''*'' to identify.
Installation
SD-38712 : Error in validating the email address with two dots say ( ) in the linux machine''s installation wizard has been fixed.
BackUp
SD-38856 : While taking the scheduled backup with only Database checked, the file attachment also got included has been fixed.
HTML Area
SD-38857 : In some European Keyboards, Alt Gr + z disappear last few letters instead of input letter z or upper case Z has been fixed.
Support
SD-38801 : In Admin > Table Data count, only selected tables was shown earlier. It has been changed such that all the tables will get listed.
General
SD-30922 : Downloading the attachments from ServiceDesk Plus, using Chrome browser will not download the file with its actual name has been fixed.
SD-38077 : The ''New Incident'' dropdown not getting displayed properly in IE 6 has been fixed.
I18N
SD-35359 : When creating a new request, under "Requester Details" the field "Asset" has been translated incorrectly in the German as "Workstation ID" is now retranslated correctly as Asset.

Request
SD-38672 : In few cases where customers had migrated from SDP 7.5 builds, clicking ''Reply'' from a ''Request'' will throw a NullPointerException when the technicians does not have Signature configured in their personalized settings.
Reports
SD-37304 : Query Reports are allowed for only technicians with SDAdmin permission. When such a technician creates a query report and makes it as ''Public'', then a technician with SDReport permission was able to edit / delete the query. This has been fixed such that, when query reports are made public, they can only be viewed and cannot be edited by normal technicians.
Notification
SD-38621 : Performance problem while using different notifications with lot of business rules configured in the application has been fixed.

SD-35077: Unable to associate a service request to a change from change details page.
SD-35237: Performance issues addressed in "Request list view page", "My Schedule page" and "Technician Availability Chart".
SD-35118: "View change" link in service request details page is not working in IE6.
SD-31865: Request closure code and closure comments will be prompted when request is closed from request details page.
SD-35339: Country name "New Zealand" was shown as "NewZealand" in SDP. This is now corrected.

SD-29552 : To add field "group" in new custom report >survey module > avaliable columns.
SD-26643, SD-25174 : Not able to edit a PM task when a asset associated to the requester has been deleted and if we have created a schedule request using the same requester.
SD-29982 : Print case in print view in French. Word Imprim should be Imprimer.
SD-30663 : Linefeed is not inserted , when we have configured Plain Text format under the Admin > Notification Rule and reply template is applied.
SD-30832 : I18N Issue [Japanese Personilization] - While Searching Archived request through Global Search , it takes to Solution page.
SD-31009 : Unable to scan a machine, error while inserting into Systemhotfixlist.
SD-31635 : Mail fetching stops if description contains some inline images. The issue will occur only when a minimum of two sdp group''s mailid in the to/cc field of the incoming mail.
SD-31941 : Security Bug with Request to approval: Using the approval link, approver can able to view the details of the request by changing the itemid in the link.
SD-32453 : Unable to import the scanned xml if the port name is null in the portinfo details.
SD-32976 : When migrating from windows to linux the archive files are extracted under SDP Home directory instead of ''archive'' folder available under SDP Home.
SD-21609 : Issue in adding a SPAM FILTER criteria with lengthy criteria in MSSQL.
SD-24801 : In Request Custom Filter , "AND" condition is not Working (Personalize : Danish)
SD-24846 : If a requester name has an ''&'' in it and while creating a Request,if we choose the same Requester using the RequesterList icon and then when we try adding the Request it doesnt recognize the Requester and gives the message the Requester doesnt exist and adds a duplicate Requester. The issue is there for < , > symbols too.
SD-25807 : Once a request is created,edit the request and change the requester, the site does not change to the new requesters Site.
SD-27703 : Unable to add the technician in exclude list if the technician name contains a single quote ('') in his name
SD-28618 : After creating a PO, email and website showing in the PO has two colons.
SD-28656 : Time Spent report does not show the requests which does not have a worklog. [Create New Custom Report -> Tabular Report -> Module -> Time Spent -> Choose columns "Request Id, Time Spent, Time Elapsed, Description, Work Log Technician" Generate the report -> Report output does not show the request which does not hold any work logs.]
SD-27981 : When adding a worklog for a change the Cost per hour of the logged in technician shows as 0.00 however when we select a different technician and select the logged in technician again the cost per hour is populated.
SD-28746 : Size of Add Software To Asset window should be increased as the contents are not displayed properly.
SD-28859 : When creating a request via API form provided a requester name and emailid(not in servicedesk db), the new request and new requester got created. But requester''s emailid is not added.
SD-29826 : Servelet API :An Option to include a field to update a Requester''s password during Update Requester operation.

SD-30877 : NumberformatException occurred while fetching the memory details of the Linux machine hardware has been fixed.
SD-30439 : Unable to scan the Vista / later Operating System installed in non english version has been fixed.

SD-25177 : Login Credentials where passed through the URL when the Pass-through Authentication is enabled and the user tries to login as different user issue fixed.
SD-29143 : NullPointer Exception while dissociating a technician from a site, When ''None'' is selected as a value of a condition under business rules.
SD-29834 : Problem while restoring the backup data in Spanish MSSQL has been fixed.
SD-29835 : DueByTime not getting updated when the requester replies to the resolved tickets using the Reply option from the self-service portal has been fixed.
SD-29844 : UDFColumns from UDF_CHAR13 to UDF_CHAR24 column values are not saved under the preventive maintainance request has been fixed.
SD-24351 : EmailID of Purchase order owner is not set in the sender email id, when an email is sent to vendor, instead the out-going mail id configured in the servicedesk is set as sender has been fixed. If the Purchase order owner do not have the email id configured, then the email configured in the out going mail server settings will be sent.
SD-28965 : Unable to import users from AD in an NON-English OS environment has been fixed.
SD-29060 : Unable to fetch emails when the scheduled scan has been enabled has been fixed.
SD-29368 : Problem in viewing the solutions in non-login view has been fixed. Now the solutions can be searchable,sortable and page navigation is possible in the non-login view.
SD-29386 : Unable to view the task details of a request under Home->scheduler in the Professional edition of ServiceDesk plus has been fixed.
SD-29613 : Based on a configuration in the GlobalConfig Entry, searching the short description can be disabled from the left hand side search. By default searching the short description will be enabled.To disable execute the query in the database : update globalconfig set paramvalue=''false'' where CATEGORY=''SearchShortDescription''. This has been included to improve the performance while searching.
SD-30398 : RedirectURL entry in GlobalConfig table for mobile client redirection gets removed, after upgraded to 7608 has been fixed.
SD-30484 : Handling of the database connection was not proper while executing the query report and resulting which all the database connection may gets exhausted has been fixed.
SD-30428 : CPU being maxed out while parsing the email content to remove unwanted html codes has been fixed.
SD-29588 : Problem in displaying the date field in Workstation for the logged in user if the user do not have personalized time zone settings, but the timezone is fetched from the user associated site, where the DST is not considered and resulted in displaying a date with one day delay has been fixed.
SD-29366 : Unable to perform Remote control in Firefox browser has been fixed.
SD-28212 : Unable to edit and save the changes by the technicians having roles without "Add Requester" privilege has been fixed.
SD-30399: When we duplicate the closed request, completed time will be set to zero, has been fixed. Now we will be updating the completed time same as that of the created time of the duplicated request.

SD-23982 : E-Mail CC option while creating a request into servicedesk has been included. This will be set through webform / api / email parser.
SD-26402 : Multi approver for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver reject the po, then it will be moved to rejected state.
SD-29911 : Provision to mark the PO additional fields as close mandatory fields. This is a required fields when the po is getting closed.And when we change the po status to close, and these fields are not marked, then we will popup to fill the mandatory fields, and upon filling it the po gets closed.And will not moved to po life cycle again.
Issues fixed in 7609
SD-29964 : Problem in archiving the request based on the request status criteria. If we change the default status name for ( Closed / Resolved to non-english name ) and then archiving the Closed/Resolved request, then it takes request with all status for the specified date criteria has been fixed.
SD-26224 : Job title field value is not getting auto filled while creating a requester through ''Add requester'' option in ''search requester'' window has been fixed.

1.SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has been fixed.
2.SD-26658: When a request is created with resolved status, resolved notification is not getting sent to requester has been fixed.
3.SD-28761: User can able to view the private notes added by technicians in the history information. Now this has been modified in such a way that the notes related history will not be displayed to the requester.This is a behavior change.
4.SD-28929: Non-English conversations and notifications content of an archived request are shown garbled has been fixed.
5.SD-28982: After upgraded to 7606, in the new request form, groups and technicians are not listed if we select "refer" site in the site drop down. This happens only the servicedesk is configured with refer site settings, has been fixed.
6.SD-29141: In requester login, some of the field details like status, priority, level, mode, request additional fields etc., are shown as not-auth in the list view, even though those fields are set with Requester can view privilege in the request template has been fixed.
7.SD-29258:If the size of the description exceeds 64k, and if the descripton do not have any inline images, then the description is not getting attached as FULLDescription has been fixed.

1.SD-28893: When we forward the system generated notification / technician reply notification, we apply the forward notification template. Due to performance constraint in applying the forward notification template, we will not be using the forward notification template for these notifications. This is a behavior change.
2.SD-26173,SD-28888: When the request is created and assigned with an SLA and its DueByTime, and then editing the request and update in such a way that the request do not fall under any SLA. Then the overdue flag gets set has been fixed.

1.SD-25099 : TimeSpent becomes zero when holiday(s) falls between the on-hold starttime and endtime issue has been fixed.
2.SD-28219 : When the request is created and assigned with an SLA and has first response due by time, and upon changing the request to different SLA, the first response over due will be set has been fixed.
3.SD-26437 : Unable to edit worklog. If the technician has Request View-Add-Edit Role has been fixed.
4.SD-27901 : Inline images are missing in the acknowledgment notifications for the Request creation has been fixed.
5.SD-26445 : Inline images are missing while moving the description as an attachment when the content exceeds 64k has been fixed.
6.SD-25839 : When ''Work Log'' is enabled under request closing rules, and upon closing the request, Improper error message displayed as ''Request cannot be closed. Please fill the following details - Tasks'' has been fixed.
7.SD-27772 : Performance problem in loading the technician list in the request listview drop down if we have 2000 sites and 100 technicians has been fixed.
8.SD-26435 : Vulnerability issue by SQL injection through URL in SDP has been fixed.
9.SD-27773 : In IE8, if we do spell check in the html area, spell error highlighed with red dotted lines are retained in the email sent has been fixed.
10.SD-26788 : Unable to reply to a request containing an E-Mail address starting with an underscore has been fixed.
11.SD-27892 : Searching a request by requestId in the merge request listview will not fetch the requestid has been fixed.
12.SD-27890 : Every time a change request is sent out for CAB approval, when the relevant CAB member responds it sends notification email to the email configured in the Organization details settings has been fixed.
13.SD-27770 : Solution comments are missing in the solution details has been fixed.
14.SD-22809 : Improper error message, when saving the PM Task if numeric additional fields having decimal value has been fixed.
15.SD-27547 : The character and numeric additional fields are not listed in the column chooser of the technician list has been fixed.
16.SD-25630 : Problem in loading the images like that of navigation buttons in the mobile client has been fixed.
17.SD-25070 : Based on a configuration in the GlobalConfig Entry, mobile client redirection can be disabled. By default redirection will be enabled. To disable execute the query in the database : update globalconfig set paramvalue=''false'' where parameter=''REDIRECTURL''.
18.SD-28317 : Same Date appears twice in the pop calendar, when the DST is enabled has been fixed.
19.SD-22385 : The product details are not displayed when viewing a purchase order after updating a purchase order with the same component but for different vendor has been fixed.
20.SD-26798 : Passwords containing non-english characters are unable to login using AD Authentication has been fixed.
21.SD-27927 : Problem in archiving the data if we have null description has been fixed.
22.SD-28150 : Upgraded version of the software will not be reflected in the software details has been fixed.
23.Following list of issues addressed in Remote Control
1.SD-22245,SD-23888 : Not able to do Remote Control when a machine is already connected via MSTSC.
2.SD-24574 : User confirmation prompt is not coming automatically in Windows Vista, Windows 7, Windows 2008 Server and later os and hence unable to perform Remote control.
3.SD-28035 : Ctrl+Alt+Del is not working in Windows Vista and later os .
4.SD-28036 : Remote Control does not respond during Log off/Log on of the target machine.
24.SD-27691,SD-28182: Following list of issues addressed in fetching the Mac Machine Details
1.Error when fetching the software details when the software description exceeds more than one line.
2.Memory size is not fetched when the size exceeds 2GB.
3.Memory module sizes are not parsing properly when the size is in GB.
4.Serial number is not fetched when the command is having (System) in command out put.
5.CPU speed is not fetched when it contains comma in between numbers.

1.SD-25985 : Quick search to view the request details based on Request ID from the request list view.
NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel.
2.SD-25168 : Adding ''Employee id'' column in the requester search window which appeared on clicking the ''search requester list'' icon in new / edit request form.
Issues fixed in 7605
1.SD-26708 : If pass-through-authentication is enabled, then problem in merging / pickup / delete requests from request list view has been fixed.
2.SD-26104 : Problem in parsing the description with inline images which leads to high CPU usage while sending a notification has been fixed.
3.SD-25602 : Attachment option in the Preventive Maintenance Task is missing after upgrading to 7.6 has been fixed.
4.SD-26604 : Task added through ''Add task from template'' is not getting listed as soon as it is added. We have to refresh the page to see the added task in the list has been fixed.
5.SD-27200 : Problem in viewing the task by clicking on the task link sent in the Task assigned to technician notification has been fixed.
6.SD-26054 : Problem in saving purchaseorder, if the price adjustment is more than the total amount and less than net amount has been fixed.
7.SD-26704 : Backup is taking long time after upgraded to 7.6 has been fixed.
8.SD-25907 : Problem in reset password for domain requesters has been fixed.
9.SD-24261 : While running a simple/advanced matrix report with the date format as "month" / "Month,Day", the months are displayed in alphabetic order has been fixed.
10.SD-27049 : Problem in displaying the server time which is 1 hr less than the actual server time. This shows with out considering the day light savings time has been fixed.
11.SD-26641 : Countries like ''El Salvador'' and ''Kosovo'' are included in country list while creating site has been fixed.
12.SD-25331 : Issue in Swedish translation - ''Contact Number'' in requester detail is translated wrongly, which should be ''Telefonnummer'' instead of ''Avtalsnummer'' has been fixed.
13.SD-27167 : Issue in displaying the page in chinese version due to the default style getting applied in the RoboTechnician and Technician Auto Assign pages has been fixed.

1.SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer-> Technician Auto Assign. By default it is disabled.
Technician Auto Assignment can be configured to assign only on unassigned requests or on all requests while creating a request, editing a request or both.
Configurable option to exclude few technicians from the Technician Auto Assignment.
2.SDF-25909 : Both the Asset and Workstation additional fields has been increased to 24 Text fields, 10 Numeric fields and 10 Date/Time Fields.
3.SDF-25910 : When creating/editing a request, the Job Title of the requester is displayed under requester details section of the request.
Issues fixed in 7604
1.SD-25448 : When Pass-through Authentication is enabled, the issues like unable to select a domain from the domain list in the new scan page, unable to add resolution to a request has been fixed.
2.SD-26026 : After enabling the SSO (pass-through authentication) when the user tries to connect ServiceDesk, the same is not under his trusted sites then, the browser will popup a dialog for username and password. If the user gives a valid username and incorrect password it will redirect to the HomePage for that username. The above vulnerability issue has been fixed.
3.SD-24467 : When changing a request''s site to a referred site using the request bulk edit,the group and technician of the request got reset to unassigned has been fixed.
4.SD-26097 : When the requester replies for the requests which are currently in completed state except Closed status, request is not getting reopened.
NOTE : For Reopening the closed request, it will behave based on the configurations done in the Admin -> self-service-portal settings -> Request Feature List. like : Always reopen / Reopen based on the configured days / Append the email as conversation and notify technician / Always create as new request.
5.SD-25720 : Close Comments given by the technician while closing a request will be displayed under request details section. Same will also be available in the printpreview of a request.
NOTE : Behavior change : An icon representing the Requesters acknowledgement shown in the top right corner along with the status in the request details page, will be removed. As the same will be shown part of the request details along with the close comments.
6.SD-25899 : Performance problem while updating a request when the request notifications are enabled has been fixed.
7.SD-25817 : Unable to import users from Active Directory if the user personalization language is selected as French has been fixed.
8.SD-26011 : When the purchase order is moved to pending approval state from the items received state. After that when we approve the purchase order it should move back to items received state if all the required items are already received has been fixed.

1.SDF-21860: Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even through their personalized language is different.
NOTE : Default / Custom Reports and Custom filters which uses the status names as criteria need to be edited and re-configured inorder to reflect the configured Status name.
2.SDF-25035: Few more status like Items received, Invoice Received, Payment Done are added under Purchase Order. Comments can be added while changing the status and the same will be recorded in the history details.
NOTE : Behavior change in the purchase order is ''once the items are received the purchase order will be moved to "Items received" status instead of "closed" status''.
3.SDF-22543: Based on a Admin - Self-service portal configuration, requesters are allowed to ReOpen their own Onhold request based on their reply.
4.SDF-25059: Based on a Admin - Self-service portal configuration, requesters are allowed to ReOpen their own Resolved/Closed request from their self-service login.
5.SDF-25058: Based on a Admin - Self-service portal configuration, requesters are allowed to Close their own Resolved request from their self-service login.
6.SDF-23085: Based on a Admin - Self-service portal configuration, requesters are allowed to ReOpen the Closed request through email reply for the follwoing cases.
1. ReOpen the request always .(default enabled).
2. ReOpen the same request within Configured days from Closed time.Else, creaate as a New request.
3. Append the reply as conversation to the request and notify technician.
4. Create as a new request.
Issues fixed in 7603
1.SD-24265: Based on a configuration in the GlobalConfig Entry, self notification can be enabled. By default self notification will not be sent. To enable execute the query in the database : update globalconfig set paramvalue=false where parameter=''IntelligentNotification''.
2.SD-24696: Problem in truncating the description, when requests are created from few email clients. ( say outlook 2007 client ).
3.SD-24818: Problem in displaying the fonts in the Chinese language has been fixed.
4.SD-24779: Hotfixes are added as software in Standalone audit has been fixed.
5.SD-24773: Error while importing more than 1000 users from OpenLDAP has been fixed.
6.SD-24256: In weekly / Monthly (with "on date") schedule scan configuration is configured and moving out of the configuration wizard and coming back will show the first schedule check box as unchecked has been fixed.
7.SD-24492: When creating a request via Email, Technician mapped for the category is not getting assigned after the business rule applies the category has been fixed.
8.SD-24456: Request which is not fall under any SLA, and upon reopening the request from onhold to open, application tries to create the Due-By-Time. And because of which such requests are displayed with Due-By-Time as Jan 1 1970 has been fixed.
9.SD-24819: Request Templates which are marked for no further use. Are listed in the request template list of the Requester''s login has been fixed. NOTE : Among which,For any Robo Tech license, Robo Technician Password reset template will still be displayed.
10.SD-24904: If pass-through authentication is enabled, and also if accessing servicedeskplus using an url say http://host:port/WorkOrder.do, it authenticates but redirect to default HomePage.do instead of the accessed url has been fixed.
11.SD-24905: Issue in connection establishment between Opmanager and Servicedeskplus when the pass-through authentication (sso) is enabled in servicedeskplus has been fixed.
12.SD-24258: Urgency, Impact and RequestType are shown in Business Rule''s Actions list of the Professional & Standard Edition of ServiceDesk Plus has been fixed.
13.SD-24896: Problem in updating assets, when trying to modify the fields of the assets a window pops-up: "Kindly select an Asset" has been fixed.

1.SDF-24124: Configurable option for the user to specify the mapper Active Directory field to the default fields like Phone,Mobile,Department,Site Name,JobTitle, Email while importing Users from Active Directory. This is applicable for both manual and scheduled Active Directory import.
Issues fixed in 7602
1.SD-24470: Performance problem while searching a workstation from asset home page has been fixed.
2.SD-24259: Unable to Edit/Delete his own notes under requests has been fixed.
3.SD-24353: Spelling mistake in Spanish Language for the field ''department'' has been fixed.

1.SD-24232: While saving the "Pass-through" authentication settings, we will try to create a Computer Account in the Active Directory based on the configurations. Currently if the Computer Account creation is through we will add the configured information into our database. Now it is modified in such a way that, irrespective of the Computer Account creation status, we will add the configured information into our database. With this, users who already have a Computer Account configured in Active Directory can also save the informations directly.
2.SD-24344: Performance problem after enabling Pass-through authentication (SSO) has been fixed.
3.SD-24244: Users are not imported when we do an Active Directory import without selecting the department has been fixed.
4.SD-24272: Earlier users are requested to clear their Browser Cache after upgrading to view the pages properly, and now this has been addressed and now with out clearing their Browser Cache the pages will be loaded properly.
5.SD-24318: Issue with accessing Solutions without a login has been fixed.
6.SD-24269: Editing a Work Log, "Technician Resolving This Request" should be the assigned Technician whereas, now "currently logged technician" is selected.This issue has been fixed.
7.SD-24257: On running the saved Custom report created with date filter criteria and without having advanced filters, data is fetched with out applying the date criteria. This issue has been fixed.
8.SD-24268: Error "MssqlErrorCode is not accessible" while taking backup (manual / scheduled ) in MySQL database has been fixed.
9.SD-24285: Archived requests are not included in the trimmed servicedesk backup.This issue has been fixed.
10.SD-24330: Problem in typing few keys using non-english keyboard in the description area (Swedish Keyboard - @ symbol cannot be typed, upon typing increases the size of the font) has been fixed.

Fine Grained Authorization
Configure Roles such that a technician is allowed to perform specific tasks in requests and purchase modules. Some of the operations available in the initial cut are, Adding/Editing Request Tasks
Adding Requester
Editing Requester
Reopening a request
Resolving a request
Closing a Request
Disabling Stop Timer
Assigning Technician
Merging Requests
Deleting Notes
Deleting WorkLog
Modifying Due By Time
Adding a new product
Adding a new vendor

Data Archiving
With Data Archiving one can archive old requests based on certain criteria like created date, completed date and so on.

Option to schedule data archiving.
Provision to specify exceptions while archiving.
Support to view archived data
Mobile Client
Mobile Client support for technicians who need to access SDP via iphone and other PDA''s. The client will have support for the following actions

View ''My Pending'', ''All Pending'' and ''All Requests''.
Support for adding a resolution and closing the request.
Support for adding WorkLog.
Support for assigning requests to technicians.
Other Enhancements
Request Module
?First Response based SLA - Option to specify a first response time for a given SLA along with support for 1st level escalation.
?Option to list "Request Pending My Approval" in the request list view
?Customizable request Print View
?Templates for replying a request
?Templates for resolving a request
Asset Module
?Fetching software from Mac machine.
?Support for scanning multi processor information in linux machine.
?An asset can be connected to a number of services which can be captured in the Relationship section of an asset. This functionality, earlier available in Enterprise edition will now be available in professional edition also
Remote Desktop
?Earlier remote desktop connection will be established without client acknowledgment. Now client should acknowledge remote desktop access initiated by technician.
?Option to enable / disable Remote Desktop Access functionality in the application.
?Option to enable / disable Remote Desktop Access permission for technicians.
Software Licensing
?Support for Client Access License (CAL) and Volume based Software licensing.
?Additional fields for Software license.
Problem / Change Module
?Marking of a problem as Known Error is made configurable.
?Earlier, changes of type ''Standard'' are automatically considered to be pre-approved. This has been further enhanced so that any change type can be marked as pre-approved.
?Problem/Change raised on an asset is displayed in the "Request" tab of the Asset details page.
IT service segment is made available in Professional Edition. Earlier this was available only in the Enterprise edition.
Support for NTLM v2 based authentication for pass through authentication (single sign on). Users who have configured single sign on before 7.6 need to reconfigure SSO after migrating to 7.6.
Option to select the Domain for a requester and technician.
Any modifications in the Admin section, an entry would be added in the log viewer.
Option to Thread Dump is available in the Support Tab.
Email Command
?Ability to parse incoming mails on enabling E-mail Command under Mail Server Settings configuration.
?Ability to parse incoming mails to set various request fields (like category, level, mode, priority and so on)
?Operations like pick up request, assign request, close request, edit request can be performed through email itself.
Http form submission based API enhancements
?Http form submission API support to add / update / delete Site, Requesters, Technicians.
?Http form submission API support to add / update Assets.
Tasks Enhancements
?Ordering of tasks
?Groups support in tasks
?Specifying the dependant tasks for a given task
Business Rule Enhancements
?Option to send mail when a rule matches
?Option to continue with the next business rule even after a successful match.
?Option to apply the Business rule on editing the request also.
?Option to mark a Business Rule as inactive.
?Option to override the values with the ones in Business rules on successful match.
Notification Rules Enhancements
?Notifications will not be sent to technicians when the operation is performed by the technicians themselves. New request creation, request assign, request close, task assign, task close notifications will not be sent to the technician, if the operation is performed by the technician himself / herself.
Behavioral Changes
Certain modifications has been made to enhance the performance of ServiceDesk Plus,
?The time frame to auto refresh the request list view page is set from "Every 3 minutes". If the time frame is set to Every 2 minutes then on upgrading to 7.6, the value is automatically set to 3 minutes.
?In all list views, the maximum number of rows is set to 250. If the number exceeds the maximum value and on upgrading to 7.6, the value is automatically set to 250.
?Navigation buttons in the details page of request, problem and change has been disabled by default. If required, this option can be enabled in the database.
?Column-wise search for requests on the bases of request template has been disabled.
While printing a request, the assets associated to the requester will not be displayed.
On reopening a request, the time frame from ''Closed'' to ''Open'' state is added to the due by time of the request.
While creating a new request, technicians associated to the selected site and technicians with permission to view "All" sites from Roles would have been listed earlier. Now, only technicians who are directly associated to the site will be listed.
On entering a solution/workaround for a Problem, the status of Known Issue must be marked manually from the Actions tab.
Ability to add and execute Business Rules and Service Level Agreement without selecting the criteria. These Business Rules and Service Level Agreement are executed when the none of the request values satisfy any criteria mentioned in other Business Rules and Service Level Agreement.
Access to Remote Desktop Control is restricted to technicians with AERemote Control role.
System Log under Support tab can be viewed only by the administrator and the site administrator.
Issues Fixed in 7600
1.SD-12654: Problem in viewing attachments in Outlook 2003, when an email is sent from ServiceDesk Plus through exchange 2007.
2.SD-13809: In Requester login, the requester additional fields such as multi line and pick list are shown as a single line text field under "My Details" tab.
3.SD-13903, SD-14795: Due by time is not updated/recalculated when a closed/resolved request (within the due by time) is replied back.
4.SD-13972: In Change Module, a technician with View and Edit change permission is unable to add work log since there is no Add button in work log.
5.SD-13984: If the server is running in IST and the selected time zone in Personalize window is MST, then on editing the request details page the date values (created, due by) are displayed in IST.
6.SD-14101, SD-14156: Saving a draft from conversation does not save it in the parent request. Instead the draft is saved in the child request. The drafts cannot be viewed unless the request is split.
7.SD-14137: If a Holiday''s description contains ''&'' then in edit holiday page, ''&'' is displayed along with ''amp;''.
8.SD-14138: Forwarding a conversation does not follow "Forwarding a Request" email template under the Notification Rules.
9.SD-14154: In IE 6 and IE 7 browsers, while associating department to a requester from requester list view page, an "Invalid argument" alert occurs but the department is associated to the requester.
10.SD-14214: Unable to associate Incidents from Actions drop down list under Problems and Change details page.
11.SD-14266: Change module -> Print Preview, the size of the attachment is improperly displayed in change print view.
12.SD-14290: Unable to dissociate all the groups that are associated to the technician from the technician edit page.
13.SD-14314: Unable to edit and update requests when the priority field is removed from the template. This occurs only in Inline Edit.
14.SD-14365: List of all technicians is displayed while assigning tasks for a request in a site.
15.SD-14337, SD-14388, SD-14424: Issue with navigation link in the site list view page. The first 100 sites are displayed, and neither selecting ''show 200 per page'' option nor clicking the next button allows users to view the 2nd or 3rd page of sites. Also, selecting the view 25 or 50 sites fails to change the display.
16.SD-14397: Reset the requester view permission to "Show all their site request". After an AD import the request view permission reverts back to "Show only their own request."
17.SD-14423: Unable to select additional fields with quotes in Request Closing Rules.
18.SD-14648: Duplication of requesters occurs while associating assets to users on Importing Assets from CSV.
19.SD-14702: Duplication of assets on changing the Product Type of a Product.
20.SD-14781: Unable to import users from Active Directory again if the department is disabled.
21.SD-14817: If the change additional fields are set as mandatory under change closure rules, then on removing the additional fields, the change cannot be closed.
22.SD-14861: On clicking "View All Conversations" link in Request Details page, the navigation buttons disappears.
23.SD-14890: Bullets in description of Requests, Problem, Changes are not shown while viewing. This happens only in IE browser.
24.SD-15303: Changes with Status as ''Rejected'' and Approval Status as ''Submitted for Approval'' are displayed under Unapproved Changes in the Home page.
25.SD-15325: In Problem/Change module -> History tab -> Property View link, the "by" field is always blank.
26.SD-15406, SD-15387: Editing the date/time additional field of a request will show the Request History values in a long format.
27.SD-21039: Department field becomes empty when the department field is not mapped while importing requesters from CSV for second time.
28.SD-21067: Failure in updating the requester'' s password on performing CSV import for the second time.
29.SD-21019: Malfunction in Scheduled Backup; when the backup location is in another machine and full rights of the backup folder is given to the user logged into ServiceDdesk Plus server.
30.SD-21193: Line breaks in a WorkLog description is not shown in the request details.
31.SD-21205: In a request template, though the value for the group is selected; while creating a new request with that template, the technicians based on the group is not displayed. Instead all the technicians under the requesters site is displayed.
32.SD-21208: Unable to edit the technician details if "&" character is in phone number (or) Mobile number field.
33.SD-21356: Request search works for the first 500 character of the request description.
34.SD-15283, SD-21350: Some of the ''$'' variables are not replaced properly in Notes addition notification.
35.SD-21414: Incorrect values displayed in the "Task" column of change list view page.
36.SD-21748: Technicians with only ''View'' permission for the change module are able to delete CAB members selected for approval.
37.SD-22196: In SLA escalation for Non English language, if the $ticket owner is added in the escalation list along with other technicians, on saving the $ticket owner is not displayed in the list.
38.SD-22217: While editing a requester, unable to set the department as None. This happens if sites are not configured.
39.SD-22220: In IE 7; unable to perform Network Scan based on IP address range.
40.SD-22256: Asset pre populated while creating a Preventive Maintenance task is not displayed while editing the Preventive Maintenance task.